December 17th, 2015
skip and continue to the website
When your computer, software applications, or digital devices give you trouble, get expert tech support, fast.
Awards and recognition
Honors iYogi has received
Quisque mattis convallis velit, eu aliquet leo lacinia vel. Nulla eu arcu pretium, condimentum leo vitae.
iYogi technicians consistently delight me with awesome tech support. Best customer service I have ever received!
The options you have selected makes you eligible for the Business Nonstop Pro Premium Plan. Would you like to see the details?
As a part of iYogi support, businesses get comprehensive support for setup and installation of registered devices, software installation and customization, peripheral installation with updated drivers, etc. Some of the features included as a part of the Setup & Install Support cover, include:
A large percentage of any userâ€™s needs revolves around fixing reactive issues, and even before that, identifying the root cause of the problem so as to avoid its occurrence in future. iYogi offers a comprehensive coverage for any Diagnostic & Repair related issues with this support plan, that includes:
A catalyst to effective and successful functioning of a business depends on how actively changes and events are being monitored and respectively managed for the best. iYogi support plans offer continuous monitoring and management solution enabling users with:
At a more granular level, following are the capabilities included under Monitoring and Management features.
A number of â€œUser Toolsâ€ provided as a part of the support plan, enable a user with unlimited access to the premium self-help options that help upkeep a systemâ€™s Security and Performance factors.
Given below is a brief of the different components that are offered via different tools:
iYogi also offers every individual (whether an End-user or an Administrator of the business) access to Self-Administration Support Portal. The portal can be utilized for multiple things, depending upon the role of the user as briefed below.
Take away your headache of individually managing the different applications for the business or having to maintain multiple admin owners for each. iYogi offers managed support of cloud based applications, which includes user management, access rights management, configuration related changes and first level of troubleshooting.
The pool of applications covered under this portfolio include:
In-Premise App Management is a practice that ensures effective maintenance and upkeep of all internal business related application suites.
It basically covers the following activities related to App Management:
Along with iYogi support coverage for Setup & Install or Diagnostic & Repair services, iYogi also offers a basic level of assistance with new user onboarding. It includes offering on-demand training and solutions to usersâ€™ queries on basic usability of the system â€“ whether related to native applications or overall maintenance measures.
Some of the scenarios considered under this are:
Most of the scenarios in a support environment can be and are rectified using Remote Access or via Voice Troubleshooting, however, there still remain a number of options where an Onsite Support method is preferred above all, and especially in situations where hardware related troubleshooting / support is needed.
Additional Services (at extra cost)*
A considerable amount of effort for maintaining a business requires addressing hardware related issues â€“ which might end up in an actual in-store repair/replacement solution. iYogi offers bridging the gap with some issues, where on-demand services can be utilized at an additional cost of the hardware and a technician onsite visit.
The services offered with Hardware Repair support include (not limited to):
Over and above the Desktop level support offered as a part of the plan, one can also obtain advanced level services for coverage of Server machines and Network devices.
* Contact your Sales Representative for charges of Additional Services
Access to Expert Technical Support, available 365/24/7 via phone, email, remote access.
Configuring email client (Outlook / Outlook Express)
Optimizing systemâ€™s Power Options for optimal use
Setup Windows Updates, Restore Service, and Security options as feasible.
Round the year, unlimited access for anytime expert support.
Instant Connectivity to Tech Support 24/7/365 via phone, email or remote access (with the click of a button).
Fixing errors or issues related to working of your PC, MAC or iPad and most software applications on them.
Fixing issues related to browsing, internet connectivity or email.
Fixing issues related to devices connected to your PC (printers/Scanners, Multifunction Devices/ MP3 Players /Digicam etc.)
24Ã—7 continuous monitoring of the health of the business infrastructureâ€™s desktop computers.
Performance improvement of IT infrastructure by identifying trouble spots, issues within the systems under monitoring that influence employee productivity
Monitoring uptime status of attached devices, peripherals as well as networked devices
Reporting based on Asset management, Network Topology, OS related Patches and Updates, Event Log entries as well as recent changes to Hardware and Software lists.
Driven by the dramatically changing technology needs of small and medium businesses, iYogi has built its service portfolio through an understanding of the unique dynamics across its base of thousands of business customers.
iYogi technicians are committed to quickly deliver quality IT services. By constantly monitoring and resolving network performance issues, the technicians ensure maximum uptime so that you can grow your business nonstop.
Call Us Toll Free Now 1 800 313 6666.
No issue is too big or too small for our tech experts. With the lowest wait time and the highest resolution rate, our technicians have set high standards. Just call us and watch your problem become ours.