December 17th, 2015
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Software, Materials, Services and other related information are collectively referred to as â€œContent.â€
â€œYouâ€ or â€œyouâ€
â€œYouâ€ means you individually, any person, including any employer that you are acting on behalf of.
Trademark â€œIYOGIâ€ is used by iYogi Inc. Ãƒâ€š under an authorization from iYogi Technical Services Private Limited. All references to IYOGI refer to iYogi Inc.
â€œiYogi Certified Technician/(s)â€
â€œiYogi Certified Technician meansâ€ technicians and specialists certified by iYogi to perform the Services under this Agreement.
â€œSubscription Based Plansâ€
â€œSubscription Based Plansâ€ or â€œSubscription/(s)â€ are tenured Subscription plans offered by iYogi that are active for a specified period and will not include any incident based plans such as â€œPer Incident Planâ€ or the like.
â€œServicesâ€ AND â€œiYogi Portalâ€
â€œMaterialsâ€ means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the IYOGI Portal are the proprietary and copyrighted work of IYOGI and/or its suppliers. The definition of â€œMaterialsâ€ does not include the design or layout of the IYOGI.net web site or any other IYOGI owned, operated, licensed or controlled website.
â€œSoftwareâ€ means a computer program of any kind, whether owned by IYOGI or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both IYOGI Software and third party Software. Your use of Software is subject to the respective agreements such as a license agreement or user agreement that accompanies or is included with the Software, ordering documents, exhibits, and other terms and conditions that apply (â€œLicense Termsâ€).
SUBMISSION OF PLAN ORDERS; SERVICE PLANS
You may order Services by submitting Plan Orders through the IYOGI Portal or by calling IYOGI. Once IYOGI accepts the Plan Order submitted by you, then you will receive an email from IYOGI at the email address that you provide or have provided to IYOGI as part of the Registration Process for the Services.IYOGI is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by IYOGI of a Plan Order, you will have a Service Plan.
Subject to the Terms and Conditions, and other terms specific to each Service Plan, IYOGI will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, IYOGI will attempt problem diagnosis and a solution through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under Service Plans are subject to IYOGI’S Limited Warranty, which is set forth below. For more information, please refer to online documentation or call us at 1- 800-237-3901. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Plan Order in accordance with the Payment Terms provided below.
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. All payments against the plan orders will be collected by iYogi on behalf of iYogi Technical Services Private Limited. IYOGI has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made.
You understand that certain Service Plans may have fee including, but not limited to â€œService Feeâ€ and/or â€œActivation Feeâ€ payable either on an annual basis (â€œAnnual Payment Planâ€) or on a monthly basis (â€œRecurring Payment Planâ€). Subject to the applicable Term Plan, all payments under the Annual Plan shall be made upfront at time of commencement of the subscription cycle. For payments under the Recurring Payment Plan, apart from the monthly installments of the Service Fee, payable over a one (1) year payment term, You shall be charged an additional non-refundable Activation Fee at the time of registration, as specified in the Plan Order. The fee (including Activation Fee) will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Plan Order. All fee under this clause or a relevant Plan Order, is payable at the time of commencement of the Service Plan.
When you purchased the Service, you agreed to a specific price and plan, where such plan maybe for a term of one, two or three years (â€œTerm Planâ€). All terms of Service Fee and/or any other fee payable under any mode of payment for a Subscription shall be set forth in the applicable Plan Order. Similarly, some plans may offer a discount on the Service if you sign up for other iYogi services (â€œBundle Discountâ€). You agree to maintain your Service and the bundled services for the applicable term. If you signed up for a Term Plan or a Bundle Discount, the price available with those plans is valid until one of the following occurs: (1) the Term Plan expires; (2) you drop one of the iYogi services you were required to purchase to receive the special rate as notified to IYOGI; or (3) You terminate the agreement/Service Plan before the expiry of the relevant term.
Credit Card Billing. You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize iYogi to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize iYogi and/or any other company who bills products or services, or acts as billing agent for iYogi to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide iYogi with updated credit card information upon iYogi’S request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither iYogi nor any iYogi affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at iYogi’S option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $15.00.
You agree and acknowledge that a Subscription under the Recurring Payment Plan will automatically renew for a month, unless notified otherwise by You (â€œAuto Renewalâ€). However, a Subscription under the Annual Payment Plan does not automatically renew and expires at the end of the applicable Term Plan.
Your credit card will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with iYogi.
If you would like to opt out of the Auto Renewal, please call us at 1-866-914-9049 and speak with one of our customer service representative at least 30 days prior to your subscription end date to discontinue your service.
For subscription based plans, a full refund will be issued if iYogi has not been able to resolve even a single issue for you within the first 15 days of the subscription.
If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Notwithstanding this iYogi may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer.
For incident based plans, you will be eligible for refund when any of the following criterions are met:
PERSONAL AND NON-COMMERCIAL USE LIMITATION
Unless otherwise specified, the Services, Materials and Software are solely for your personal and non-commercial use in addressing matters covered by your Service Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, transfer, distribute or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Service Plan.
NO UNLAWFUL OR PROHIBITED USE
FAIR USAGE POLICY; SUSPENSION OR TERMINATION OF SUBSCRIPTION:
Though iYogi has no limits on the amount of online support requests a Subscription based plan user may make during the subscription period, however, each Subscriberâ€s use of the support services for the subscription based plans are subject to IYOGI’S â€œfair useâ€ policy. Under this policy, if at any time, in IYOGI’S sole discretion, a subscription based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Subscription based Plan for individual use, then iYogi reserves the right to suspend or terminate Subscriberâ€s Subscription Services. In addition, iYogi reserves the right to suspend or terminate any Subscription Services of any Subscriber that iYogi, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to iYogi; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.
IYOGI may provide you with the use of e-mail services, addresses, bulletin board services, instant messaging services, chat areas, news groups, forums, communities, personal web pages, calendars, file cabinets and/or other message or communication facilities designed to enable you to communicate with IYOGI’S employees and others as appropriate to your Service under a Plan Order (each a â€œCommunication Serviceâ€ and collectively â€œCommunication Servicesâ€). Communications Services shall only be used under an accepted Plan Order, and not for any other purpose.
USE OF COMMUNICATION SERVICES
You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using the Communication Services, you will not:
iYogi has no obligation to monitor the Communication Services. However, iYogi reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. iYogi reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever.
iYogi reserves the right at all times to disclose any information as iYogi deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in iYogiâ€ s sole discretion.
Any materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials.
You may not create hyperlinks to any portion of the IYogi Portal, nor any Materials or Software posted therein.
GUESTS; LIMITED LICENSE TO USE OF IYOGI PORTAL
If you are not currently subscribed for a Service, then you are regarded as a â€œGuestâ€. Usage of the IYOGI Portal by current IYOGI customers outside of the scope of a Service specified under an applicable Plan Order is also treated as a â€œGuestâ€.
As a Guest you may use the IYOGI Portal and Materials specifically designated as available to guests on the IYOGI Portal for the limited purposes of (a) deciding whether to subscribe to the Services provided by IYOGI, (b) registering with IYOGI and submitting Plan Orders only. The foregoing license grant is a non-exclusive revocable license.
LIMITED LICENSES TO USE THE IYOGI PORTAL, MATERIALS AND SOFTWARE
As permitted through a Service, you may use Materials and Software posted on the IYOGI Portal, or made available in connection with a Plan Order which may be available for additional purposes and or subject to additional restrictions.
GENERAL LICENSE RESTRICTIONS
Any other use of the IYOGI Portal, Services, Materials or Software, other than as explicitly permitted by IYOGI is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to IYOGI and its suppliers. Reverse engineering and decompilation of the Software is strictly prohibited.
In connection with obtaining Services, you agree that you will:
AVAILABILITY OF SERVICES AND MATERIALS UNDER FORCE MAJUERE CIRCUMSTANCES
You hereby acknowledge that circumstances outside of IYOGI’S reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in IYOGI’S ability to schedule a support session. You hereby release IYOGI from any and all liability, and agree that IYOGI shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays.
IYOGI or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.
EXCLUSIONS FROM â€œSERVICESâ€
â€œServicesâ€ shall not include the following:
NOTICE SPECIFIC TO MATERIALS AND SOFTWARE AVAILABLE ON THE IYOGI PORTAL, OR THROUGH A SERVICE
For your convenience, IYOGI may make available Materials or Software (as each term is defined above) for use and/or download, whether as a part of a Service, or in promotion of the Services. Use of any Materials and any Software is governed by the more stringent of (a) the terms of the end user license agreement (â€œEULAâ€), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms and Conditions.
The Materials and Software are made available for download solely for use by you according to (a) the EULA, and (b) the Plan Order. Any reproduction or redistribution of the service not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
No logo, graphic, sound or image from any IYOGI Web site may be copied or retransmitted unless expressly permitted by IYOGI.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE.
END USER LICENSE AGREEMENTS (EULA) â€“ GENERALLY
In connection with our Service, we may provide to you, the use of certain software which is owned by IYOGI or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Service Plan and for no other purpose.
The Software may be accompanied by a EULA from IYOGI or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.
EULA FOR IYOGI SOFTWARE
With regard to any Software made available to you by IYOGI through the IYOGI Portal for which your acceptance of a separate license agreement is not required (â€œIYOGI Softwareâ€), you are hereby granted a revocable, non-exclusive, non-transferable license by IYOGI to use the IYOGI Software (and any corrections, updates and upgrades). In accordance with and as required under the Service Plan you shall not make any copies of the IYOGI Software. You agree that the IYOGI Software is the confidential and proprietary information of IYOGI or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de-compile, reverse technician, disassemble, attempt to discover any source code or underlying ideas or algorithms of the IYOGI Software, or otherwise reduce the IYOGI Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the IYOGI Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the IYOGI Software. You acknowledge that this license is not a sale of intellectual property and that IYOGI or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the IYOGI Software and related documentation, as well as any corrections, updates and upgrades. The IYOGI Software may be used only in the country of residence at the time of acceptance of these terms for use of the iYogi Software. Export of the IYOGI Software is strictly prohibited.
THIRD PARTY PRODUCTS
As part of the Services, IYOGI may suggest that you acquire, install and use certain third party software or services (â€œThird Party Softwareâ€). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether IYOGI assists you in the acquisition, installation, and/or use of Third Party Software. IYOGI has no responsibility or rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.
Your license to the IYOGI Software shall remain in full force and effect unless and until terminated by IYOGI, its third party licensors, providers or suppliers, or until your Service Plan is terminated as provided by your Plan Order and these Terms and Conditions. Upon termination of your Service Plan for any reason, you must cease all use of the Service Plan and the IYOGI Software and immediately delete the IYOGI Software from your computer.
To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no representation or warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.
THIRD PARTY AGREEMENTS
As part of the Services, IYOGI may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such providerâ€s terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that IYOGI may elect to make available from time to time. Violation of such third party providerâ€s terms of service may, in IYOGI’S sole discretion, result in the termination of your customer account and use of service.
LIMITED SERVICE WARRANTY
IYOGI DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO THE SERVICES, THE MATERIALS AND THE SOFTWARE WHETHER IN THE NATURE OF MERTCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN THE EVENT THAT YOU ARE NOT SATISFIED WITH THE SERVICES, YOUR SOLE REMEDY IS TO (A) ALLOW IYOGI TO REPERFORM THE SERVICES SUBJECT TO DISPUTE, (B) RE-DOWNLOAD AND REINSTALL THE SOFTWARE.
SOME OF THE IYOGI SERVICE PLANS COME WITH A 7- DAY LIMITED SERVICE WARRANTY AS PROVIDED IN ONLINE DOCUMENTATION FOR THOSE SPECIFIC PLANS. THIS 7- DAY LIMITED SERVICE WARRANTY IS SUBJECT TO FULFILLMENT OF THE TERMS FOR THE SPECIFIC SERVICE PLAN WHICH IS IN ADDITION TO THE TERMS AND CONDITIONS IN THIS DOCUMENT
IYOGI AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE PROVIDED â€œAS ISâ€ WITHOUT WARRANTY OF ANY KIND WHATSOEVER. IYOGI AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. IYOGI AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME.
IN NO EVENT SHALL IYOGI AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA REVENUE OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS.
LIMITATION OF LIABILITY
Notwithstanding anything to the contrary in no event shall IYOGI be liable to you in excess of the amounts actually paid by you to IYOGI under the Plan Order that is the subject of the dispute. .
LIMITATIONS ON ACTIONS
Any cause of action by you must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred.
TERM AND TERMINATION
IYOGI at its sole election may terminate or suspend your Service immediately without notice if, in the sole discretion of IYOGI: (a) you are in breach of any of the Terms and Conditions (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software; (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, IYOGI’S network, or the use and enjoyment of IYOGI’S other users; (c) IYOGI receives an order from a court to terminate the Service you are availing ; (d) if IYOGI for any reason ceases to offer the Service; (e) if you are no longer a IYOGI customer, or (f) IYOGI determines that you are abusing the Service. IYOGI, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.
If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. IYOGI’S failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision.
The IYOGI Portal is available internationally and may contain references to IYOGI products, services, and programs that are not available in a viewerâ€s country. These references do not imply that IYOGI intends to make such products, services, or programs available in such country.
IYOGI reserves the right to amend the Terms and Condition, and the IYOGI Portal at any time by (a) posting a revised version of the Terms and Conditions on the IYOGI Portal (http://www.iyogi.net/terms.html), or by (b) sending information regarding any amendment to the Terms of Service to the email address you provide to IYOGI in connection with registration. You are responsible for regularly reviewing the IYOGI website to be notified of any amendments to the Terms and Conditions.
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